You’ve probably heard (or even said) this oft-repeated “fact”: All communication is 7% what we say and 93% how we say it. WELL…THIS IS ACTUALLY NOT ACCURATE. Psychology professor Dr. Albert Mehrabian came up with this rule while working at the University of California, Los Angeles. Over the years, it has been misinterpreted and the […]

One common way that many speakers can negatively impact their credibility is by using crutch or filler words throughout their presentation. If you’re not familiar with this term, it means the words that we use when we’re not sure what to say next or to buy us time to find the right word we want to […]